Terms and Conditions

1. Order Acceptance and Processing

  • No agreement is formed with a customer until an order has been accepted and processed by our team. Occasionally, stock issues or technical glitches may occur, delaying the acceptance process.

2. Payment

  • Customers are required to make payment at the time of placing an order.

  • We accept various payment methods, including credit cards, bank transfers, and digital wallets.

  • All transactions are processed in Australian Dollars (AUD).

3. Sourcing and Availability

  • Our commitment is to provide fresh and high-quality produce.

  • Some items may require sourcing from specific regions or farms, which can impact delivery times.

  • Customers will be informed promptly if any delays occur due to sourcing challenges.

4. Delivery Timeframes

  • We strive to deliver orders promptly.

  • Estimated delivery times will be communicated during the checkout process.

  • Delays due to unforeseen circumstances (e.g., weather, transportation issues) will be communicated to customers.

5. Refunds and Cancellations

  • Customers have the right to cancel an order before it has been processed.

  • Refunds will be issued promptly for canceled orders or items out of stock.

  • We adhere to Australian Consumer Law regarding refunds and returns.

6. Communication

  • Customers will receive order confirmations and updates via email.

  • Our customer support team is available to address any queries related to sourcing, delivery, or product availability.

7. Liability

  • While we make every effort to meet delivery timelines, we cannot be held liable for delays beyond our control.

  • Customers are encouraged to contact us if they encounter any issues within 24 hours of receiving their produce.

8. Data & Privacy

  • We value your privacy. We collect personal information (such as name, email, and shipping address) solely to process your orders and improve your shopping experience. We do not sell or rent your data to third parties.

  • All credit card information is processed securely via our encrypted payment gateway and is not stored on our servers.

9. CONTACT US

  • For any inquiries regarding your order, please contact us via our Contact Form.